|INTERNET SALES AND RETURNS POLICY
Thank you very much for your purchase.
Our goal is to make your shopping experience easy, enjoyable and beneficial.
Occasionally products need to be returned for one reason or another. We want to make that
experience as convenient as possible. The following is our Return Policy:
1. Returning a Product Under Manufacturer's Warranty:
To benefit from the full protection of the manufacturer's warranty, the product must be
returned directly to the manufacturer. The manufacturer's warranty information and phone
number is included with the product. When you call the manufacturer's Customer Service
Department, a representative will assist you with their return procedure and warranty
2. Returning a Product Damaged in Shipping:
Occasionally a product will get damaged in shipping. If this has happened to your
order, please call the shipper who delivered your order, to activate their Claims Program.
If UPS was the shipper, call 1-800-PICKUPS. If the shipper is FedEx please call
1-800-GOFEDEX. These companies are reliable and responsible and they each have customer
friendly claims programs.
3. Returning a Product for Other Reasons:
We'll be glad to accept returns for other reasons provided the product is in perfect
working order, is still in its original condition and container and you return it within
30 days of receipt. In order to process your return rapidly and correctly please follow
the steps below:
a. Please call our Internet Sales Customer Service Department at (877) 746- 7726 to
receive a Return Goods Authorization Number (RGA#). Fill out Return Goods Authorization
Form provided below and include it with your shipment.
b. Include a copy of your invoice showing your purchase.
c. Return the product to us via UPS Insured. For non-mailable items, please call our
Customer Service number to arrange for return shipment.
All returns should be sent to:
Attn: Returns Department
5300 Recker Highway
Winter Haven, FL 33880
When we have received your return, we will credit the card that was used to make the
purchase. You will be credited the full price of the product and any applicable tax, less
a 20% restocking fee. We will notify you via E-mail of your refund.
Our return center cannot process exchanges. If you've found another item on our website
you'd prefer, please place a separate order for the new item and return the unwanted one
under the terms of our Return Policy.
Thank you for your business. Please e-mail us if we can be of further assistance. Our
E-mail address is: Internet.Sales@Scottys.com.
Returns Good Authorization
Customer Name: ___________________________________________
Phone No: ___________________________________________
E-Mail Address: ___________________________________________
Reason for Return:
Be sure to include this form and a copy of your invoice with your return
Thank Your for Shopping at www.scottys.com