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Thank you very much for your purchase.

Our goal is to make your shopping experience easy, enjoyable and beneficial. Occasionally products need to be returned for one reason or another. We want to make that experience as convenient as possible. The following is our Return Policy:

1. Returning a Product Under Manufacturer's Warranty:

To benefit from the full protection of the manufacturer's warranty, the product must be returned directly to the manufacturer. The manufacturer's warranty information and phone number is included with the product. When you call the manufacturer's Customer Service Department, a representative will assist you with their return procedure and warranty program.

2. Returning a Product Damaged in Shipping:

Occasionally a product will get damaged in shipping. If this has happened to your order, please call the shipper who delivered your order, to activate their Claims Program. If UPS was the shipper, call 1-800-PICKUPS. If the shipper is FedEx please call 1-800-GOFEDEX. These companies are reliable and responsible and they each have customer friendly claims programs.

3. Returning a Product for Other Reasons:

We'll be glad to accept returns for other reasons provided the product is in perfect working order, is still in its original condition and container and you return it within 30 days of receipt. In order to process your return rapidly and correctly please follow the steps below:

a. Please call our Internet Sales Customer Service Department at (877) 746- 7726 to receive a Return Goods Authorization Number (RGA#). Fill out Return Goods Authorization Form provided below and include it with your shipment.

b. Include a copy of your invoice showing your purchase.

c. Return the product to us via UPS Insured. For non-mailable items, please call our Customer Service number to arrange for return shipment.

All returns should be sent to:

Attn: Returns Department
5300 Recker Highway
Winter Haven, FL 33880

When we have received your return, we will credit the card that was used to make the purchase. You will be credited the full price of the product and any applicable tax, less a 20% restocking fee. We will notify you via E-mail of your refund.

4. Exchanges:

Our return center cannot process exchanges. If you've found another item on our website you'd prefer, please place a separate order for the new item and return the unwanted one under the terms of our Return Policy.

Thank you for your business. Please e-mail us if we can be of further assistance. Our E-mail address is: Internet.Sales@Scottys.com.

Returns Good Authorization

RGA#: __________________________________________
Date: _________________

Customer Name: ___________________________________________

Address: ___________________________________________



City/State: ___________________________________________

Phone No: ___________________________________________

E-Mail Address: ___________________________________________


Reason for Return:

Be sure to include this form and a copy of your invoice with your return

Thank Your for Shopping at www.scottys.com